Create and maintain system documentation for organizational technologies, including installation, configuration, and appropriate troubleshooting steps.

As we grow past 500 employees in Manila, we need to ensure our offices, tools, and systems enable all Canva employees to do their best work.

Maintain updated documentation of all in-progress and completed projects in appropriate systems as required by team management. Canva is seeking an enthusiastic IT Support Engineer to ensure the reliability, security, and resiliency of our systems, hardware, and platforms which support Canvas internal business operations.

Regularly communicate status of incidents and requests with customers and key stakeholders as dictated by the severity and circumstances of the incident.

Manage, address and complete support incident tickets and change requests within pre-defined service level agreements.

Address and resolve critical system issues on a 24X7 basis including notification, escalation and coordination across the organization.

Identify, diagnose and correct issues related to the operating systems, software, utilities, AWS environment and ancillary services. MAC/Jamf/Apple Deskside Support Engineer/Technical Support Specialist/2nd Line Support is urgently required by our Global IT Services Company for an initial 6 months rolling contract, to be based in Fitzrovia, London.

Perform daily system monitoring, verifying the integrity, availability and performance of the infrastructure environment, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs. Are there any work from home jobs that allow Mac computers Absolutely Most companies use Windows,but you don't need to give up your Mac to work from home.

Deploy and maintain operating system software and third party software utilities, systems and services within company operational guidelines.

Mac technical support jobs